Purchases

Refund Policy

Last updated: July 18, 2026

Digital PDF purchases

Paid PDFs are digital goods delivered through a secure download link after Stripe confirms payment. Because digital files can be accessed immediately, all sales are generally final once the download is made available.

Membership subscriptions

Library memberships are subscription access products managed through Stripe. You may cancel future billing through the Stripe billing portal when account access is configured. Partial-period refunds are reviewed case by case.

Performance coaching

Coaching purchases reserve limited preparation and appointment capacity. Unless a signed coaching agreement states more specific terms, a request made before the first substantive coaching session and within seven calendar days of purchase may be considered for a refund. A refund may be reduced where individualized preparation, intake review, or other agreed work has already begun.

After a coaching engagement begins, refunds and credits for unused sessions are reviewed according to the coaching agreement, work already completed, and the circumstances of the request. Sessions cancelled or rescheduled with less than 24 hours’ notice, and missed appointments, may be charged in full because the time has been reserved. Duplicate charges, payment errors, or a determination before commencement that coaching is not an appropriate fit will be reviewed promptly and in good faith.

Physical print orders

Physical editions, when enabled, are printed on demand. A cancellation may be possible only before the order is sent into production. Once a print provider has accepted or started production, cancellation, refund, or replacement options may be limited by provider policy and the facts of the order.

If an address is entered incorrectly, the order may not be refundable after production begins or shipment occurs. If a book arrives damaged, defective, or materially misprinted, contact us with the receipt email, order details, photos of the issue, and packaging if relevant. We will review good-faith replacement or refund requests case by case.

Support, funding, and bundles

One-time support payments and future-book funding payments are generally final because they are immediate support contributions. PDF bundles are digital goods and are generally final once access is made available.

When to contact us

If you purchased the wrong item, were charged twice, could not access a file, need to discuss a coaching charge, had a print-order problem, or believe there was a payment error, contact us at kevinlmichel@gmail.com with the receipt email and purchase details. We will review good-faith issues case by case.

Chargebacks and fraud

Fraudulent use, payment disputes, or redistribution of paid files may result in revoked download access. Please contact us first when a genuine billing or fulfillment problem can be investigated directly.